Return Policy

Change of mind returns can be arranged within 30 days from the purchase date. To arrange a return, please get in touch with our support team with your original order number and reason for the return. We will email you with details on where to send the returned item/s. Quad Lock will not cover the cost of return shipping.

Once your item/s are received and inspected, we will send you an email to notify you that we have received your returned item/s and the funds will be credited back to your original payment method. The refund can take up to two weeks to appear on your statement.

Shipping costs are non-refundable. When returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot refund returns which we don't receive.

30 Day Money Back Guarantee

Annex Products are proud to offer a 30 Day Money Back Guarantee return policy on all purchases. If you purchase a product and don't like it, you have 30 days to arrange a return. Customers wishing to exercise their 30 Day Money Back Guarantee need to contact our Customer Support Team with their order number. Shipping costs are not refundable.

Warranty

Annex Products warranty obligations for the product you have just purchased (the "Product") are limited to the terms set forth in this document. Annex Products warrants the Product against defects in materials and workmanship for a period one (1) years from the date of original purchase ("Warranty Period") when the Product is purchased through an authorized reseller. If a defect arises and a valid claim is received by Annex Products within the Warranty Period, at its option, Annex Products will repair the Product or exchange the Product with a functionally equivalent new product.

Annex Products warrants repaired Products and replacement products provided hereunder against defects in materials and workmanship from the date of the repair or replacement for ninety (90) days or, if longer, for the remainder of the Warranty Period. If the Product is exchanged, the replacement product becomes your property and the Product becomes Annex Products property. When a refund is given, the Product becomes Annex Products property.

At the moment we have MAG cases for the following devices;

Samsung: Galaxy S22, Galaxy S22+, Galaxy S22 Ultra, Galaxy A34, Galaxy A54, Galaxy S23, Galaxy S23+, Galaxy S23 Ultra, Galaxy S23 FE, Galaxy A35, Galaxy A55, Galaxy S24, Galaxy S24+, Galaxy S24 Ultra, Galaxy S24 FE, Galaxy S25, Galaxy S25+, Galaxy S25 Ultra, Galaxy S26, Galaxy S26+, Galaxy S26 Ultra

Google: Pixel 6a, Pixel 7a, Pixel 7, Pixel 8a, Pixel 7 Pro, Pixel 8, Pixel 8 Pro, Pixel 9, Pixel 9 Pro, Pixel 9 Pro XL, Pixel 10, Pixel 10 Pro, Pixel 10 Pro XL

iPhone: iPhone 12 Mini, iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone SE (3rd Gen), iPhone 13 Mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 14 Plus, iPhone 14, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15 Plus, iPhone 15, iPhone 15 Pro Max, iPhone 15 Pro, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 17, iPhone Air, iPhone 17 Pro, iPhone 17 Pro Max, iPhone 18 Pro, iPhone 18 Pro Max

iPad: iPad Mini (6th Gen)

Huawei: Huawei Pura 70

vivo: vivo X200 Pro

Xiaomi: Xiaomi 17 Pro Max, Xiaomi 17 Pro, Xiaomi 15

We currently have the original case for the following devices;

Galaxy: Galaxy S7, Galaxy S8, Galaxy S8+, Galaxy S9, Galaxy S9+, Galaxy Note9, Galaxy S10e, Galaxy S10, Galaxy S10e, Galaxy S10+, Galaxy Note10, Galaxy Note10+, Galaxy Note20, Galaxy Note 20 Ultra, Galaxy S20, Galaxy S20+, Galaxy S20 Ultra, Galaxy S20 FE, Galaxy S21, Galaxy S21+, Galaxy S21 Ultra, Galaxy S21 FE, Galaxy S22, Galaxy S22+, Galaxy S22 Ultra, Galaxy A34, Galaxy A54, Galaxy S23, Galaxy S23+, Galaxy S23 Ultra, Galaxy S23 FE, Galaxy A35, Galaxy A55, Galaxy S24, Galaxy S24+, Galaxy S24 Ultra

Pixel: Pixel 3 XL, Pixel 3, Pixel 4 XL, Pixel 4, Pixel 4a (5G), Pixel 5, Pixel 6, Pixel 6 Pro

iPhone: iPhone 6/6s, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone XR, iPhone XS Max, iPhone X/XS, iPhone SE (2nd Gen), iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone 12 Mini, iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone SE (3rd Gen), iPhone 13 Mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 14 Plus, iPhone 14, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15 Plus, iPhone 15, iPhone 15 Pro Max, iPhone 15 Pro, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max

Universal Adaptors: For any device not listed we would recommend our Universal Adaptors, be sure to check the surface guidelines to confirm the products right for you

We also have a range of Ponchos available for these devices you can find these here

Lost or misplaced a screw? The guide below lists all screw sizes/styles used in all our mounts. If you need a replacement screw in a hurry, your local hardware store or bolt/screw supplier may be a good option for you.

To achieve standard charging output of 5W, this requires an adaptor with a minimum output of 5 Volt/2 Amp*

Fast charging output 7.5W & 10W - Requires an adaptor with a minimum output of 9 Volt/1.67 Amp

*Most computer/laptop USB ports output 5V/0.5-0.9A and as such are not recommended for powering the Quad Lock® Wireless Charger. The minimum power requirements are 5V/2A but we recommend the use of a Quick Charge 2.0/3.0/4.0 (9V/1.67A) power supply as it will provide sufficient voltage and current required for fast charging (9V/1.67A).

The 360 system connects using our 360 Indexing Feature, which consists of 36 teeth at 10-degree increments, allowing you to find the ideal position between connections.